Pace, from DJLConsulting
The first business to reply usually wins the work.
Pace answers your email enquiries within minutes, in your tone, while you get on with the job.
Why speed matters
0×
more likely to secure a proper conversation when you reply within the hour
0%
of buyers expect a reply within ten minutes
Oldroyd, McElheran and Elkington, "The Short Life of Online Sales Leads", Harvard Business Review, 2011. HubSpot Research.
One enquiry. Two outcomes.
An enquiry arrives at 9.04pm. Most customers have asked more than one business.
The work went to whoever replied first.
See it work
A real enquiry, answered from your own email address, within minutes at each step.
Example exchange; details have been changed.
Your information. No guesswork.
Pace works from the information you give it: your services, prices, terms and the way you like things done. It reads each enquiry, checks the details are complete and writes the reply, including a quote where one is needed.
Your availability
Checked against your diary or job system before Pace replies.
Your pricing
| 1 pallet, up to 500 kg | £95 |
| Per pallet, 3 to 5 pallets | £82 |
| Per pallet, 6 or more | £74 |
| Zone surcharge, South | £35 |
Illustrative figures, worked out from your rate card.
You stay in control
Approve each reply. Or let it run.
Your choice: approve every reply, or let routine ones go automatically. You can change it, or pause Pace at any time.
Thank you. Your quotation for 3 pallets, Leeds to Southampton, collected on Tuesday, is attached. Reply to this email to confirm and we will book it in.
Complaints, unusual requests and large jobs always come to you, whichever option you choose.
Who it is for
The same applies to a pallet delivery, a boiler service, a deep clean or a marquee hire.
Owners on the job
You are on site or on the road when enquiries arrive, including evenings and weekends. Pace answers them while you work.
Busy inboxes
You or your team spend hours a day on email replies. Pace handles the routine ones so their time goes on the rest.
Quotes that need questions
You need a few details before you can price. Pace collects them, then quotes or passes you a complete enquiry.
Getting started
Free inbox review
Thirty minutes looking at your recent enquiries to see what Pace would handle.
Setup
A short session with you. From you: your price list or rate card, a few example replies, and access to your email account.
Go live
Pace starts answering your enquiries, and you can see every conversation it has handled.
Common questions
Will my customers know?
Replies come from your email address, in your tone. Pace supports clear disclosure: each reply can include a short line telling customers that an automated assistant helped prepare it.
What about our data?
It is hosted securely in the European Union and is not used to train AI models unless you give permission.
Does it handle WhatsApp, Facebook or phone calls?
No. Pace handles enquiries that arrive by email, through Outlook or Gmail.
We do not get many enquiries.
Then Pace may not be worth it for you, and the inbox review will say so.
See the replies Pace would have sent
Forward five recent enquiries, or go through them on a thirty minute video call, and see how Pace would have answered each one. Free, with no obligation.